Shelley Rouillard was appointed by Governor Brown as the chief deputy director for the Department of Managed Health Care (DMHC) on September 1, 2011. She is responsible for overseeing all of the day-to-day operations of the DMHC, working with the director to improve the operation of California’s managed care system and ensure that consumers get the right care at the right time.

Prior to her appointment to the DMHC, Rouillard was the deputy director for benefits and quality monitoring at the California Managed Risk Medical Insurance Board, where she oversaw the contractual and clinical quality performance of 33 health, dental, and vision plans and a contracted third party administrator.

She previously was the founder and director of the Health Rights Hotline, an independent consumer advocacy program. She has also held the positions of chief of health policy at the California Public Employees Retirement System, director of network development for a national preferred provider organization, and legislative advocate working on health and long term care issues affecting low income seniors and persons with disabilities.

She has a bachelor of arts degree in social work from Rutgers University.